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Geschrieben von Markusss am 18.06.2026 um 16:28:

  eSIM

We use the call barging feature for training our new support agents. If I hear an agent struggling, I can listen in, whisper advice, or barge into the call to help. The IP telephony monitoring tools are robust and essential for quality assurance. Managing a support team is so much easier now. Check out https://katatelecom.com/ for great management tools!